Posted on Thu, 31 Mar 2011 06:57:00 EDT by Richard Edmonds

Updating a post which he published little more than a week ago, Eric Hautala, Microsoft's GM of Customer Experience Engineering, apologizes for the sheer amount of disappointment currently felt by end users and reiterates that the update is being rolled out.

This was brought to the public eye after a mass of 500 comments (at the time of writing) swarmed his original post, majority being complaints and angered views. What can only be summarized as a carefully constructed apology, Eric reached out to those who are still awaiting the NoDo update and produced further detail with regards to the page of the update.

I know many of you are disappointed, even angry. You certainly have a right to be. We’ve fallen far short of your expectations, and our own, and for that I’m truly sorry. We didn’t set out to let you down. But it’s clear we did. Whether you’re someone who has followed our progress from the start, or are new to Windows Phone, you deserve the updates we’ve promised. My job is to get us on the right path and deliver them.

I'm not sure whether we require yet another apology, sure the drama is still present and most of the community is still highly irritated, but after Joe Belfiore's response to negative comments and criticism and UK developer Danny Tupenny receiving a phone call, we would very much like to see more action than words. The update is rolling, just not fast enough for most. Putting forward the somewhat over-asked question, have you received NoDo yet? How do you feel about the continued stream of apologies, and do you believe Microsoft has learned some valuable lessons?

Via WMPU

Source: http://feedproxy.google.com/~r/wmexperts/~3/UwW_X2JTuug/eric-hautala-apologises-disappointment-provides-more-nodo-info

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